RETURNS & REPAIRS

1. AUSTRALIAN ORDER

• Full refund: YES
• Free returns: NO (returned delivery fee is paid by customer and is not refundable)
• Time frame: returned item should be received by us within 60 calendar days from the purchased date.

2. OTHER COUNTRIES’ ORDER

• Full refund: YES
• Free returns: NO (returned delivery fee is paid by customer and is not refundable)
• Time frame: returned item should be received by us within 80 calendar days from the purchased date.

1. AUSTRALIAN ORDER

• Full refund: NO
• Store Credit: YES, which is valid for 1 year from the date of issue.
• Free return: NO (the returned delivery fee is paid by customer and is not refundable)
• Time frame: returned item should be received by us within 50 calendar days from the purchased date.

2. OTHER COUNTRIES’ ORDER

• Full refund: NO
• Store Credit: YES, which is valid for 1 year from the date of issue.
• Free return: NO (the returned delivery fee is paid by customer and is not refundable)
• Time frame: returned item should be received by us within 70 calendar days from the purchased date.

How to report a faulty item:

1. please notice us by email to  [email protected] and providing photos of the fault, as well as the original receipt.
2.  please post the item with your prepaid delivery fee to: 806/5 YORK ST, SYDNEY, NSW 2000. 
3. please provide us the tracking number for your returned parcel.
4. all returned parcels remain the responsibility of the purchaser until received by us.

Assessment:

1. it may take up to 2  weeks time to do the assessment after your item is received.
2. you will be noticed by email once the assessment is done.

Outcome:

1. if the item is deemed as manufacturing fault, we are happy to repair, replace or refund. we also cover your prepaid delivery fee.
2. if the item is not deemed as manufacturing fault, we might repair or replace that for you. We will consider case by case.

Stage one:

1. Please notice us by email to [email protected] and inform what item will be returned, as well as your original receipt.
2. Please post the returned item by your prepaid delivery fee to: 806/5 YORK ST, SYDNEY, NSW 2000. 
3. Please make sure to provide us the tracking number for your returned parcel.
4. All returned parcels remain the responsibility of the purchaser until received by us.

Stage two:

Full refund/Free return/Store credit will be issued ASAP once the returned item meets the following terms:

1. It must be in original condition/unworn/unwashed with all tags attached.
2. No smell, no stain of makeup/lipstick.
3. For hygienic reasons, cosmetics, hosiery, swimwear, earrings or underwear cannot be returned .

Important notes:

1. We do not provide prepaid returns, but your prepaid delivery fee will surely be credit back to your account if the returned item is deemed as manufacturing faulty.
2. We do not hold item for exchange. Please place the new order to secure the right item before returning the wrong item.
3. We reserve the right to reject a return and send it back to you if the item is not in original condition, or it is received over time frame.
4. We reserve the right to modify/improve the above policy. Please check it before you place an order.